Tan Kee Hian then moved on to explain the third case example of success story:
Ding Tai Fung Restaurant
Kee Hian said he chose this to show that the concept of systematic, error-free processes applies to even something as mundane and people-based as making a xiao long pau, helping to drive this restaurant to global fame and success.
Kee Hian added that every xiao long pau has 18 folds. Why must it be precisely 18 folds for each and every pau? It is part of the culture and values, and systematic of everything they do in this restaurant.
The picture shows the premises of Sibu Supermarket at Kg. Nyabor Road, Sibu. It was the largest supermarket in Sibu in the 80s. It was short-lived and has since been closed down. Photo: Philip Hii